LIVESHOPBUY DONATES 5% OF ITS NET PROFITS TO HELP FIGHT POVERTY

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SUPPORT OPTIONS & SERVICE PLANS

FREE Support

  • We offer FAQ’s, a Knowledge Base, Free Email support and phone support.
  • Please be patient as we pay special attention to every detail when reviewing your email or voicemail. We research all relevant information before composing a satisfactory reply.
  • Support Line 732-526-8000 - Monday through Friday 9:00am - 5:00pm EST Time. First in queue-first out, waiting time will vary.
  • Helpful email: Support@LiveShopBuy.com, Sales@LiveShopBuy.com

PAID Support

  • Avoid The Wait! - Extended Hours for Phone Support are available by appointment-only between 8:30am – 5:30pm EST
  • All membership levels may schedule a support call at our regular rate of $45.00 per 20-minute slot. 
  • To schedule a personal Assistant to call you at a pre- determined time email helpdesk@liveshopbuy.com with a few suggested times. 

 

NO TIME ? LET US DO IT FOR YOU

Our regular hourly rate is $135.00 per hour billed in 20-minute increments at $45.00 per increment. Or chose from one of our service plans below.

Free for Annual or Monthly paid Premium Plans

Two (2) hours of setup and configuration are included in the Premium Membership Plan. Does not include SEO, marketing or design. One 2-hour block of time will be scheduled with you.

Free for Annual or Monthly paid Enterprise Plans

Four (4) hours of setup and configuration are included in the Enterprise Membership Plan. Does not include SEO, marketing or design. Two 2-hour blocks of time will be scheduled with you.

 

MERCHANT SERVICE PLANS

MSPS1 - $395.00

  1. Receive one (1) month unlimited support to setup and configure your storefront, profile, directory listing, GPS store locator, enter new products, creating attributes, setting up your sale tax, shipping options and returns; Instructions in the RMA system, SEO for storefront, SEO for products, configuring key phrase or key word product metatags.

  2. Priority phone support while your Merchant Service Plan is active.

MSPS3 - $895.00

  1. Receive three (3) months unlimited support to setup and configure your storefront, profile, directory listing, GPS store locator, enter new products, creating attributes, setting up your sale tax, shipping options and returns; Instructions in the RMA system, SEO for storefront, SEO for products, configuring key phrase or key word product metatags.

  2. Priority phone support while your Merchant Service Plan is active.

  3. Automatic Service Plan Renewal available with this plan for continued unlimited support.

OPTIONAL SERVICES (Billed at our hourly rate)

Marketing and Design services; including coupon design; banners, daily deal, product and featured listing images and any marketing or graphical design activity. Writing copy or any content